Frequently Asked Questions About folding fan
We have compiled a list of frequently asked questions from customers regarding folding fan and hand fans. Please take a look for reference before making a purchase.
User Guide
Thank you very much for using Ibasen.
This page provides information about shopping and answers to frequently asked questions.
We have prepared guide pages covering topics such as how to place an order, shipping, gifts, NOSHI, folding fan sizing, international shipping, and custom folding fan for businesses.
If you have any questions, please check this page first. If you still can’t find the answer you’re looking for, please feel free to contact us using the Contact Us form.
About Your Order
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If the issue persists after trying the above steps, please contact us at the information below.
Phone: 03-3664-9261 (Mon–Fri)
Only this folding fan can be Personalisation.
Click here for the details page: Personalisation folding fan Click here to learn how to order
Depending on your email service, emails from us may be automatically filtered into your "Junk" folder. This has been confirmed for services such as Hotmail, Yahoo, Gmail, OCN, YahooBB, and @nifty.
If you do not receive our emails, please add the following domain to your allowed senders list (whitelist):
@ibasen.com
We send emails from the following address:
- info@ibasen.com
- tenpo@ibasen.com
- *Please note that our staff may also contact you directly.
A. Changes to your order (such as items, quantities, or shipping address) after it has been confirmed may be accepted only before the shipping process begins.
If you wish to make a change, please contact us as soon as possible using one of the following methods.
- Store Direct Line: 03-3664-9261
- Click here for the Contact Us form
- Business Hours: Mon–Fri, 10:00 AM–5:00 PM
Please note, however, that we may not be able to accommodate changes to custom-made items, such as Personalisation folding fan. We appreciate your understanding.
A. We may be able to cancel your order only if we have not yet begun the shipping process.
If you wish to cancel your order, please contact us as soon as possible using one of the following methods.
- Store Direct Line: 03-3664-9261
- Click here for the Contact Us form
- Business Hours: Mon–Fri, 10:00 AM–5:00 PM
Please note that once your order is confirmed, we begin processing it immediately, so it may take some time to process your cancellation request. Please be aware that we cannot accept cancellations after an order has been shipped.
Please note that for custom and Personalisation items, we cannot accept cancellations once production has begun.
After your order has been shipped, you can print a receipt yourself from your order history.
You can also use the “Change Recipient” button to modify the following information:
- Recipient Name
- Address
- Remarks
If, for any reason, you receive a defective item, please feel free to contact us. We will arrange for a replacement.
Please note the following:
- As a general rule, we do not accept returns or exchanges after the product has been shipped.
- We do not accept returns Personalisation folding fan or flower-adorned folding fan for reasons other than product defects.
- Please contact us within 7 days of shipment.
- We will cover the return shipping costs for defective items. In all other cases, the customer is responsible for these costs.
Please feel free to Contact Us us if you have any questions.
NOSHI & Gifts
For Ibasen, we offer free, eco-friendly simple gift wrapping exclusively to customers who purchase folding fan.
Your item will be wrapped in Ibasen’s original blue wrapping paper and delivered to you.
If you would like a plastic bag for gift presentation, please indicate this in the notes section when placing your order.
Please feel free to use this service for gifts.
Click here to view Ibasen’s blue wrapping paper.
To prevent damage during shipping, all fans are packed in boxes before shipment.
In our physical store, Yamato-style fans are sold individually in their own boxes; however, if you purchase multiple items from our online store, we may combine them into a single box to minimize the package size.
Please check here for boxes designed for large-sized fans.
Please note that due to their small size, mini fans are not placed in boxes; instead, they are sandwiched between cardboard and wrapped in cushioning material before shipping.
When giving a fan as a gift, please use the special "tatou" (wrapping paper) instead of standard "noshi" paper.
If you would like to use tatou, please purchase it separately. You can purchase the product here.
Omotegaki・If you would like your name printed on the fan, please specify the details when placing your order.
Additionally, upon request, we can wrap your item in our Ibasen original wrapping paper before shipping. Please indicate this in the notes section when placing your order.
For large-sized uchiwa fans, we also offer a set that includes a special box and a round fan stand. This set is recommended for gifts or for display.
We typically include a packing slip (itemized invoice) with your order.
If you do not wish to have a packing slip included—for example, when sending a gift—please write “No packing slip needed” in the notes section when placing your order.
If you would like to receive the packing slip via email, please indicate this in the notes section, and we will send it to you by email.
Thank you for your understanding in advance.
For a detailed explanation of NOSHI, please visit this page. → About NOSHI
Yes, we offer this service. When placing your order, please select the type of NOSHI (red bar or red-and-white bow) on the cart page, and proceed to checkout without entering Omotegaki or your name.
For more NOSHI → About NOSHI
Yes, we offer this service. It is often used for corporate gifts or when you do not want your name included. Please select the type of NOSHI on the cart page, enter only Omotegaki to be Omotegaki on Omotegaki, and proceed to checkout without entering your name.
Yes, we can accommodate that. In certain situations—such as 内祝 to celebrate a birth or small tokens of appreciation—it is sometimes customary to include only the recipient’s name. However, as a general rule, it is considered proper etiquette to include both Omotegaki (e.g., 御中元御祝 or 御祝) and the recipient’s name.
If you’d like to include only your name, please select the type of NOSHI on the cart page, enter only your name, and proceed to checkout.
About Our Online Store
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◎ Supported Browsers
- Google Chrome
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- Opera
- Apple Safari (iPhone)
- Google Chrome (Android)
✕ Unsupported browsers
- Internet Explorer 11 or earlier
* Please note that while dynamic images on this page will not display in Internet Explorer 11, you can still view static images and complete the purchase process. We appreciate your understanding.
Please note that we use an automated translation system, so the translations may not be 100% accurate. We appreciate your understanding.
These pages are translated by a web-based machine translation system.
Please note that the machine translation system is not 100% accurate. Thank you for your understanding.
[For customers purchasing from overseas]
Your order prices will differ from the original price. This is because prices are converted by multiplying the store price by the currency exchange rate, adding the conversion fee, and then applying the rounding rules for that currency, if applicable. Your converted prices include currency conversion costs.
Please also understand that the original Japanese product name will be displayed in your order confirmation email to prevent misunderstandings caused by automatic translation.
Tariffs will be required upon delivery. Tariff amounts vary depending on the country.
Currently, we are processing international shipments on a case-by-case basis. Please contact us via email or the contact form.
About Shipping
■ About Prices: All product prices are listed as “total prices,” including consumption tax.
■ Sales Tax: 10% (included in the product price)
■ Shipping Fees (Within Japan)
- Hokkaido, Okinawa, Kyushu: 880 yen
- All other regions: 770 yen
* Free shipping on orders with a total product price (excluding tax) of 10,000 yen or more.
■ Cash-on-Delivery Fee
- Up to 9,999 yen: 330 yen
- Up to 29,999 yen: 440 yen
- Up to 99,999 yen: 660 yen
- Up to 300,000 yen: 1,100 yen
* If the cash-on-delivery amount is 55,000 yen (including tax) or more, a separate stamp duty fee of 220 yen is required. * Cash-on-delivery payments are limited to 300,000 yen per transaction.
We will ship your order within 10 days of confirmation. (Limited to items in stock.) Custom items, such as Personalisation folding fan, take approximately two weeks to deliver.
We can arrange for next-day shipping only for orders received by midday on weekdays (Monday through Friday). We will do our best to accommodate your request.
Please enter your “preferred delivery date” in the notes section when placing your order.
Your purchase will be ready for pickup at the store counter at the time and date you specified (during store hours). When picking up your order, please present the email confirming your order or a printed copy of it.
For international shipments, import duties, import sales tax (VAT), customs clearance fees, and other charges may apply depending on the destination country or region.
These charges are not included in the product price or shipping fees and are the responsibility of the customer.
Customs duties and taxes vary depending on the laws and regulations of each country, product classification, and product price, and these regulations are subject to change.
You can check approximate amounts on the following website.
- SimplyDuty Import Calculator
https://www.simplyduty.com/import-calculator/
Please note that if you refuse delivery or return the item due to import taxes or duties, we will inspect the condition of the returned item and issue a refund after deducting return shipping costs and other applicable fees.
About folding fan
For information on the size folding fan, please see the “Frequently Asked Questions About folding fan” page.
Edo fan are characterized by their “sui” (refined) patterns, which originated in samurai culture, and feature a wide folding span with a relatively small number of ribs—typically 15 to 18. In contrast, Kyoto fans have a larger number of ribs—typically 25 to 35—and are characterized by their “miyabi” (elegant) patterns.
The silk folding fan our store are Kyoto-folding fan.
We only accept repairs for the “kaname” (binding) that holds folding fan together.
Please note that we do not accept repairs for broken or damaged ribs, or for replacing the paper or fabric.
Additionally, for repairs involving the fishing line on sandalwood fans, we will assess the condition of the fan before determining whether a repair is possible.
Repair Fees and Turnaround Time
- Kaname Repair: 2,200 yen (tax included)
- Turnaround Time: Approximately 1 month
For repairs to the string on sandalwood fans, our craftsman will inspect the item in person before informing you of the feasibility of the repair, the cost, and the turnaround time.
Repair Contact Us
If you would like to have your fan repaired, please feel free to Contact Us us using one of the following methods.
- Visit our Nihonbashi Main Store
- By phone: 03-3664-9261
- Contact Us Form
- After use, wipe off any dirt or moisture, let it dry thoroughly, and then close it.
- Avoid direct sunlight, high temperatures, and high humidity; store in a well-ventilated area.
- For long-term storage, we recommend placing the item in the included box or cloth bag.
- To prevent the bones from warping, do not place the item under heavy objects.
Corporate Customers
We offer high-quality, custom-made folding folding fan perfect for corporate commemorative items or special gifts. Orders start at 10 fans.
For more details, please visit our corporate website: https://ibasen.jp/
The production process is explained in detail here: https://ibasen.jp/
Yes, the manufacturing processes for paper folding fan and cloth folding fan are different. To summarize based on the information on the panel mentioned earlier:
- Paper folding fan: Since the design you specify is printed directly onto the fan surface, there is a high degree of design flexibility, and we can accommodate graphics, photographs, and more.
- Cloth folding fan: The process involves the customer providing the fabric, which we then tailor into folding fan. Since the number of ribs varies depending on the thickness of the fabric, selecting the right material is a key consideration.
You can find more details on our corporate website (https://ibasen.jp/).
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International Customers
Please review the following information regarding international shipping.
- Product prices include Japanese consumption tax (total price displayed), but Japanese consumption tax (10%) will be automatically deducted at checkout.
- For items in stock, we will ship your order within 10 days after it is confirmed. Custom items, such as Personalisation folding fan, take approximately two weeks to ship.
- We ship via DHL or **EMS (for supported countries only)**.
- Shipping costs and delivery times vary depending on the destination country or region. You can view details during checkout.
- Import duties, import consumption tax, and customs clearance fees are the customer’s responsibility. Please pay these to the shipping company upon delivery.
- Duties and taxes vary by country. We recommend that you check the regulations of each country before making a purchase.
- We do not accept returns or exchanges for international orders. In the unlikely event that an item is defective, please contact us within 7 days of receipt.
- If you have any questions, please feel free to Contact Us us via the Contact Us form. We provide support in Japanese and English and will typically respond within 3 business days.
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
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[For Customers Living Abroad]
In the unlikely event that a product is defective, please feel free to contact us. We will assess the situation and handle it in good faith.
Please note the following: ・We do not accept returns or exchanges after the product has been
shipped
. ・We do not accept returns shipped from overseas, but we will address the issue if the product
is defective. ・Please contact us within 7 days of shipment.
お問い合わせ窓口info@ibasen.com日本語・We accept inquiries in English. We will respond within 3 business days.
About Contact Us
We aim to respond to Contact Us within three business days.
Our Contact Us hours are from 10:00 a.m. to 5:00 p.m.
We also accept inquiries by phone.
Direct line to the store: 03-3664-9261 (Mon–Fri)
For OEM orders, orders of 10 or more items, or corporate customers, please Contact Us here. Corporate Page Information
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