Frequently Asked Questions About folding fan
We have compiled a list of frequently asked questions from customers regarding folding fan and hand fans. Please take a look for reference before making a purchase.
ご利用ガイド
伊場仙をご利用いただき、誠にありがとうございます。
こちらのページでは、お買い物に関するご案内や、よくあるご質問をまとめております。
ご注文方法や配送、ギフト・熨斗（のし）、扇子のサイズ、海外発送、法人向けオリジナル扇子などについて、各ガイドページをご用意しております。
ご不明な点がございましたら、まずはこちらのページをご覧ください。解決しない場合は、お問い合わせフォームよりお気軽にご連絡ください。
About Your Order
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3. Try using a different device. Restart your device, update the OS, and then try accessing the site from a different device.
If the issue persists after trying the above steps, please contact us at the information below.
Phone: 03-3664-9261 (Mon–Fri)
The following browsers are supported.
◎ Supported Browsers
- Google Chrome
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- Microsoft Edge
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- Google Chrome (Android)
✕ Unsupported browsers
- Internet Explorer 11 or earlier
* Please note that while dynamic images on this page will not display in Internet Explorer 11, you can still view static images and complete the purchase process. We appreciate your understanding.
Depending on your email service, emails from us may be automatically filtered into your "Junk" folder. This has been confirmed for services such as Hotmail, Yahoo, Gmail, OCN, YahooBB, and @nifty.
If you do not receive our emails, please add the following domain to your allowed senders list (whitelist):
@ibasen.com
We send emails from the following address:
- info@ibasen.com
- tenpo@ibasen.com
- *Please note that our staff may also contact you directly.
こちらの扇子のみ名入れが対応可能です。
詳細ページはこちら：名入れ扇子 注文方法はこちら
A. Changes to your order (such as items, quantities, or shipping address) after it has been confirmed may be accepted only before the shipping process begins.
If you wish to make a change, please contact us as soon as possible using one of the following methods.
- Store Direct Line: 03-3664-9261
- Click here for the Contact Us form
- Business Hours: Mon–Fri, 10:00 AM–5:00 PM
Please note, however, that we may not be able to accommodate changes to custom-made items, such as Personalisation folding fan. We appreciate your understanding.
A. We may be able to cancel your order only if we have not yet begun the shipping process.
If you wish to cancel your order, please contact us as soon as possible using one of the following methods.
- Store Direct Line: 03-3664-9261
- Click here for the Contact Us form
- Business Hours: Mon–Fri, 10:00 AM–5:00 PM
Please note that once your order is confirmed, we begin processing it immediately, so it may take some time to process your cancellation request. Please be aware that we cannot accept cancellations after an order has been shipped.
Please note that for custom and Personalisation items, we cannot accept cancellations once production has begun.
After your order has been shipped, you can print a receipt yourself from your order history.
You can also use the “Change Recipient” button to modify the following information:
- Recipient Name
- Address
- Remarks
商品到着後、万が一不良品があった場合は、お気軽にご連絡ください。交換にて対応させていただきます。
なお、以下の点についてご了承ください：
- 商品発送後の返品・返却は、基本的にお受けしておりません
- 名入れ扇子・花入れ扇子は、商品の不具合以外の返品はご遠慮いただいております
- ご連絡は商品出荷より７日以内にお願いいたします
- 不良品の場合の返送料は弊社が負担いたします。それ以外はお客様のご負担となります
ご不明な点はお気軽にお問い合わせください。
About Shipping
■ About Prices: All product prices are listed as “total prices,” including consumption tax.
■ Sales Tax: 10% (included in the product price)
■ Shipping Fees (Within Japan)
- Hokkaido, Okinawa, Kyushu: 880 yen
- All other regions: 770 yen
* Free shipping on orders with a total product price (excluding tax) of 10,000 yen or more.
■ Cash-on-Delivery Fee
- Up to 9,999 yen: 330 yen
- Up to 29,999 yen: 440 yen
- Up to 99,999 yen: 660 yen
- Up to 300,000 yen: 1,100 yen
* If the cash-on-delivery amount is 55,000 yen (including tax) or more, a separate stamp duty fee of 220 yen is required. * Cash-on-delivery payments are limited to 300,000 yen per transaction.
We will ship your order within 10 days of confirmation. (Limited to items in stock.) Custom items, such as Personalisation folding fan, take approximately two weeks to deliver.
We can arrange for next-day shipping only for orders received by midday on weekdays (Monday through Friday). We will do our best to accommodate your request.
Please enter your “preferred delivery date” in the notes section when placing your order.
Your purchase will be ready for pickup at the store counter at the time and date you specified (during store hours). When picking up your order, please present the email confirming your order or a printed copy of it.
For international shipments, import duties, import sales tax (VAT), customs clearance fees, and other charges may apply depending on the destination country or region.
These charges are not included in the product price or shipping fees and are the responsibility of the customer.
Customs duties and taxes vary depending on the laws and regulations of each country, product classification, and product price, and these regulations are subject to change.
You can check approximate amounts on the following website.
- SimplyDuty Import Calculator
https://www.simplyduty.com/import-calculator/
Please note that if you refuse delivery or return the item due to import taxes or duties, we will inspect the condition of the returned item and issue a refund after deducting return shipping costs and other applicable fees.
About folding fan
Edo fan are characterized by their “sui” (refined) patterns, which originated in samurai culture, and feature a wide folding span with a relatively small number of ribs—typically 15 to 18. In contrast, Kyoto fans have a larger number of ribs—typically 25 to 35—and are characterized by their “miyabi” (elegant) patterns.
The silk folding fan our store are Kyoto-folding fan.
- After use, wipe off any dirt or moisture, let it dry thoroughly, and then close it.
- Avoid direct sunlight, high temperatures, and high humidity; store in a well-ventilated area.
- For long-term storage, we recommend placing the item in the included box or cloth bag.
- To prevent the bones from warping, do not place the item under heavy objects.
NOSHI & Gifts
Yes, all items are wrapped in our original wrapping paper before shipping. If you would like a paper bag, please indicate this in the notes section when placing your order. We hope you’ll use our service for your gift-giving needs.
For a detailed explanation of NOSHI, please visit this page. → About NOSHI
Yes, we offer this service. When placing your order, please select the type of NOSHI (red bar or red-and-white bow) on the cart page, and proceed to checkout without entering Omotegaki or your name.
For more NOSHI → About NOSHI
Yes, we offer this service. It is often used for corporate gifts or when you do not want your name included. Please select the type of NOSHI on the cart page, enter only Omotegaki to be Omotegaki on Omotegaki, and proceed to checkout without entering your name.
Yes, we can accommodate that. In certain situations—such as 内祝 to celebrate a birth or small tokens of appreciation—it is sometimes customary to include only the recipient’s name. However, as a general rule, it is considered proper etiquette to include both Omotegaki (e.g., 御中元御祝 or 御祝) and the recipient’s name.
If you’d like to include only your name, please select the type of NOSHI on the cart page, enter only your name, and proceed to checkout.
Corporate Customers
企業の記念品や大切な贈り物にふさわしい、上質なオリジナル扇子を承ります。10本より承ります。
詳しくはこちら：法人様専用サイトURL https://ibasen.jp/
制作の流れはこちらで詳しく説明しております。https://ibasen.jp/
はい、紙扇子と布扇子では制作工程が異なります。先ほどのパネルの内容をもとにまとめると：
- 紙扇子：ご指定のデザインを扇面に印刷するため、デザインの自由度が高く、グラフィックや写真なども対応可能です。
- 布扇子：お客様から生地をご支給いただき、それを扇子に仕立てる工程になります。生地の厚さによって間数（骨数）が変わるため、素材選びが重要なポイントになります。
詳細は法人様専用サイト（https://ibasen.jp/）でご確認いただけます。
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International Customers
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
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Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
[海外在住のお客様へ]
万が一、商品に不良があった場合は、お気軽にご連絡ください。状況を確認のうえ、誠実に対応させていただきます。
なお、以下の点についてご了承ください：
・商品発送後の返品・返却は承っておりません
・海外からの返送はお受けしておりませんが、不良品の場合はご対応いたします
・ご連絡は商品出荷より７日以内にお願いいたします
お問い合わせ窓口
info@ibasen.com
日本語・英語にて承っております。３営業日以内にご返信いたします。
About Contact Us
お問い合わせへの返信は３営業日以内を目安としております。
お問い合わせ時間は、10:00〜17:00まで。
またお電話でも承っております。
店舗直通：03-3664-9261（月〜金）
OEMや10本以上のご注文、法人のお客様はこちらよりお問い合わせください。法人ページのご案内
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