Shipping policy

[For customers living overseas]

Selling price

All products are displayed including sales tax. However, At check-out, sales tax (10%) will be deducted and displayed minus 10%.

Necessary charges other than products

consumption tax:¥0

Tariff: Depends on the country(Pay on arrival)

ShippingAsia(Taiwan, Singapore, Korea)

Price name

conditions

price

DHL express Service (Delivery in 3 to 7 days)

0kg–1.999kg

30,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

0kg–0.499kg

2,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

0.5kg – 0.999kg

3,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

1kg–1.499kg

4,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

1.5kg–1.999kg

5,000

Please contact for further details

2kg–30kg

60,000


USA, Europe(Switzerland, England, Netherlands, Austria, Sweden, Denmark, Norway, Belgium)

Price name

conditions

price

DHL express Service (Delivery in 3 to 7 days)

0kg–1.999kg

30,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

0kg–0.499kg

3,500

EMS Postal Service (Delivery in 7 days to 3 weeks)

0.5kg – 0.999kg

4,500

EMS Postal Service (Delivery in 7 days to 3 weeks)

1kg–1.499kg

5,500

EMS Postal Service (Delivery in 7 days to 3 weeks)

1.5kg–1.999kg

7,000

Please contact for further details

2kg–30kg

60,000


China

Price name

conditions

price

DHL express Service (Delivery in 3 to 7 days)

0–9,999

30,000

EMS Postal Service (Delivery in 7 days to 3 weeks)

0–9,999

3,000


Delivery time

Products will be shipped within 3 business days after your order is confirmed (in stock)

However, it takes about 2 weeks to deliver ordered products such as name-inserted folding fans.

Payment method

Credit card payment

home delivery trader

DHL, EMS International Mail, Yamato International Service

Returns, exchanges, cancellations, etc.

We cannot accept returns or returns after the product has been shipped. If the product is defective, please contact us.

Please contact us within 7 days of shipping the product.

About returns

We do not accept returns from overseas. If the product is defective, we will respond, so please contact us within 7 days.

Inquiry window

 info@ibasen.com

We support in Japanese and English. We will get back to you within 3 business days.


[For customers living in Japan]

Selling price

All products are displayed including sales tax.

Necessary charges other than products

consumption tax:10%

Shipping: Hokkaido, Okinawa, Kyushu 880 yen. Other than that, it is 770 yen. Free shipping on purchases of 10,000 yen or more in total (excluding tax).

Cash on delivery fee: Cash on delivery fee: Total product (excluding tax) ~ 9,999 yen 330 yen. ~ 29,999 yen 440 yen. 99,999 yen 660 yen. ~ 300,000 1,100 yen.

* If the cash on delivery amount per case is 55,000 yen (tax included) or more, 220 yen equivalent to the stamp fee will be required.

* Cash on delivery amount for one payment is up to 300,000 yen.

Delivery time

Products will be shipped within 3 business days after your order is confirmed (in stock)

However, it takes about 2 weeks to deliver ordered products such as name-inserted folding fans.

Payment method

Credit card payment
Cash on delivery settlement

home delivery trader

Post office, Yamato Transport, Sagawa Express

Returns, exchanges, cancellations, etc.

We cannot accept returns or returns after the product has been shipped. We will exchange it for a non-defective product only if the product is defective.

Return deadline

Please contact us within 7 days of shipping the product.

Return shipping

In case of defective products, we will bear the cost.
Other than that, it will be borne by the customer.
However, please refrain from returning the name-inserted folding fan and the flower-inserted folding fan except for product defects.

Inquiry window

03-3664-9261(Japanese only)

info@ibasen.com

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