Shipping policy
[For customers residing in Japan]
Sales Price
All products are extinguished in JapanAll prices are displayed in "total price" including Japanese consumption tax.
Necessary fees other than products
Consumption tax：10%
Shipping chargesHokkaido, Okinawa, Kyushu: 880 yen. 770 yen for all other areas. Free shipping on purchases totaling 10,000 yen or more (excluding tax).
Cash on delivery feeCash on delivery fee: Total of 9,999 yen (excluding tax) ~9,999 yen: 330 yen. ~29,999 yen 440 yen. 99,999 yen 660 yen. ~300,000 1,100 yen.
If the COD amount per item is 55,000 yen (including tax) or more, 220 yen equivalent to the cost of stamps will be charged.
The maximum COD amount per payment is 300,000 yen.
Time of delivery
Products are shipped within 10 days after order confirmation (for items in stock).
However, personalized ordersfolding fanand other custom-made items will take approximately 2 weeks to be delivered.
Payment Method
Credit card payment
Cash on delivery payment
PayPal
Courier
Post Office, Yamato Transport, Sagawa Express
Returns, exchanges, cancellations, etc.
We do not accept returns or exchanges after the product has been shipped. We will exchange the product for a good one only if it is defective.
Time Limit for Returns
Please contact us within 7 days of shipment.
Return shipping costs
In case of defective products, we will bear the shipping cost.
Otherwise, the customer will be responsible for shipping charges.
However, if the product is personalizedfolding fanand flower arrangementfolding fanare not returnable except for defective products.
For inquiries, please contact
03-3664-9261
info@ibasen.com
[For customers residing overseas]
Sales Price
All products are extinguished in JapanAll prices are displayed in "total price" including consumption tax. Consumption tax (10%) will be deducted and displayed at checkout.
Home page URL
https://ibasen.co.jp/en/
Required fees other than products
Consumption tax：¥0
Customs duty: Depends on the country(to be paid upon arrival)
(*Customs duties can be very expensive depending on the country, so please check carefully before purchase)
（※Shipping costs are based on EMS and DHL rates plus a handling fee of 300 to 1000 yen).
EMSの送料はこちら：https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Shipping charges：
Asia(Taiwan), Singapore, (Korea, Thailand, Hong Kong, Philippines)
India
United States of America and parts of Latin America
EuropeAustralia and Canada
China
Delivery Date
After the order is confirmed,
10 days after order confirmation(for items in stock) within 10 days after order is confirmed.
However, personalizationfolding fanand other custom-ordered items take approximately 2 weeks for delivery.
Payment Method
Credit card payment, PayPal
Courier
DHL, EMS International Mail
Returns, exchanges, cancellations, etc.
We do not accept returns or refunds after the product has been shipped. Please contact us if the product is defective.
Please contact us within 7 days of shipment.
Return Policy
We do not accept returns from overseas. If the product is defective, please contact us within 7 days so we can take care of the problem.
Contact for inquiries
info@ibasen.com
We respond to inquiries in English and Japanese within three business days.
