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Frequently Asked Questions

The "Questions about Ordering" and "Frequently Asked Questions" about our products, website, etc. are as follows

If you have any other questions,Inquiry Formfor any other questions.

Frequently Asked Questions about Ordering

1. regarding the "reCAPTCHA" on the contact form.

reCAPTCHA" is a system provided by Google to check who is attempting to log in so that only a real person can log in, etc., in order to prevent the system from being automatically logged in or manipulated more than once by a bot or other computer program.

If you send us an e-mail directly instead of using the contact form,click hereIf you would like to send us an e-mail directly, please send it to the e-mail address listed on the following page.

2. for those who did not receive an order confirmation email

Depending on your e-mail service, our e-mail may be automatically sorted into your "junk mail folder" or "deleted folder.

We have confirmed that the following email clients may put our emails into their "junk mail folders" during the first exchange of emails: Hotmail, Yahoo, g-mail, OCN, YahooBB, @nifty, etc.

Please make sure that @ibasen.com is not in your spam folder.

In addition to the following two types of emails from us, info@ibasen.com and tenpo@ibasen.com, we may also send you emails directly from our staff.

Please make sure that you have the ibasen.com domain set to receive our emails.

3. for customers who are unable to place an order on our website

The problem may be caused by your device or internet connection.

Since there are many possible causes for terminal or network problems, please take a moment to review the following information as a first step in troubleshooting.

1. clear cache and cookies

This will remove the information stored in your browser and eliminate the possibility of errors caused by cache and cookies. We recommend that you regularly clear your cache and cookies, and in Chrome, please select the "All Time" time range. For more information, please see the "BrowserCookieand clear temporary data (jump to an external link)".

2. use a different web browser or change the browser to "incognito mode(jump to an external link).Change to

Your browser or browser version may be the cause of the error. Please try updating or reinstalling your browser as a solution.

3. Try another device, such as a computer or cell phone

Please restart your device and update your OS to see if the error is caused by a problem with your device.

If you are unable to place an order after trying the above, please contact us at info@ibasen.comか or 03-3664-9261 (Mon-Fri).

Supported browsers (Internet Explore 11 and below are not supported)

◎Compatible BrowsersThe following browsers are supported.

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for iPhone
Google Chrome for Android

✖️Non-supporting browsers

Internet Explore 11 or lower

You cannot see the dynamic images on the page with Internet Explore 11, but you can proceed to the static images and the purchased images. Please note that we cannot view the dynamic images on the page with Internet Explore 11 or lower.

Frequently Asked Questions

1. folding fanWhat is your handling policy for

Please refer to the diagram above.

1. hold the top of the fan with your left hand,folding fanHold the upper part of the fan with your left hand and the lower part with your right hand.

2. moving only your right handfolding fanOpen the "A". Close it in the same way, moving only your right hand.

If the fan cannot be folded completely, fold it in with the fingers of the left hand and close it.

2. fold the originalfolding fanCan I make my own?

Yes, you can make "originalfolding fanWe accept orders from 10 pieces for "Original". The samples we have made now areClick here >.
We offer "Tailoringfolding fanWe also offer "Tailoring" services.

We also offer "original products for corporate customers". Samples we have made so far areClick here＞

Please fill out the form below and send it to us.

3. folding fanWhat are the sizes of your custom-made products?

folding fanThe length of a "□" is expressed in the traditional unit of "sun". Since one dimension is "about 3 cm",folding fanWhen the length of a closed "1" is "about 21 cm," it is expressed as "7 sun.

The number of bones is also expressed in the unit of "ken. When the number of bones (the sum of the outer and middle bones) is 15, it is expressed as "15 ken".

IbasenThe main product sizes of

Ukiyo-e Woodblock print decorative fan(9" 5")
Decorated on both sidesfolding fan(9' 5")
White fan (9")
persimmon tanninfolding fanShogi Fan (8"5)
Koza-fan (8cm)
Edo fan、Shikebiki fan（Shogi fan (7'5")
Hand towelfolding fan(7")
Ojiya Shrinkfolding fan、Shikebiki fan(6' 5")

IbasenHandled infolding fanSize of,Please click here for more details. > >

4. about the pattern of the product

Kimono pattern or hand towel patternfolding fanPlease note that the pattern of kimono and hand towel patterns may vary depending on the position of the fabric.

The pattern will have a different appearance and nuance from the picture shown here.

Please enjoy each original pattern.

5. Edo fanand Kyotofolding fanPlease tell us about the difference between

「Edo fan（Sen-su" (Sen-su) is characterized by a stylish pattern born from the samurai culture, with a small number of bones (15 to 18) and a wide folded width.folding fanThe "Sensu" is characterized by its stylish pattern, which originated in the samurai culture.

Kyofolding fanKyo" has 25 to 35 bones and is characterized by its elegant patterns.

Edo fanThe "iki" is "stylish" and the "kyofolding fanis "elegant". Our company, "Silkfolding fanis a "silk" brand of Kyotofolding fanis "Kyo".

6. Edo fanWhat is "hanjimono" in

What is "hanjimono"?

A "hanjimono" is a kind of riddle. It is a riddle to solve the meaning of a character or picture that is written under the guise of a certain significance. To guess the meaning of a hidden word or thing.

There are various ways to call and write it because it is a lucky guess. Iki" (iki), which has been used since the Edo period.Edo fanHow about "iki"?

Do you offer gift wrapping service?

At the main store,folding fanWe offer a simple, environmentally friendly gift wrapping service (free of charge) for purchases only. Basically, we will wrap your order in blue wrapping paper (see photo below). Please select the wrapping paper of your choice if it is indicated as an option. If it is not shown and you would like pink, please write it in the memo box.

In case of Uchiwa, we have a tatou,Please purchase from here.

We usually enclose an invoice with your order. For gifts and presents, please indicate in the memo field that you do not need the list. If you would like us to send it by e-mail, please let us know in the memo field.

8. translation of English, French, and German pages

The translation is done automatically and may not be 100% accurate. Please understand that the translation is not 100% accurate.

These pages are translated by a web-based machine translation system.
Note that the machine translation system isn't 100% accurate.
Note that the machine translation system isn't 100% accurate.

[For customers who purchase from overseas]
Because, the prices are converted by multiplying the store price by the currency conversion rate, adding the conversion fee, and then applying the rounding rules for that currency if applicable. Your converted prices include your currency conversion costs. Your converted prices include your currency conversion costs.

Please also kindly understand that in your order-confirmation e-mail, the original Japanese name of the product will be shown to prevent a Your converted prices include your currency conversion costs.

Tariffs will be required upon delivery. Tariff amounts vary depends on the country.

Currently, we are processing international shipping individually. Please contact us in an e-mail or a contact form.

9. insects on bamboo

Please contact us by e-mail or a contact form,Ibasenoffolding fanandround fanThe bamboo used for this product is natural bamboo. This means that depending on the storage conditions, insects may be attracted to the bamboo. We recommend that you use insect repellents to control insects.

In addition, when shipping overseas, there is a possibility that insects may enter the product due to customs clearance or storage conditions in warehouses. We ask for your understanding in this matter.

If you find any insects, please let us know.
Thank you for your understanding.

Can I ship overseas as a gift?

We accept international shipping for gifts and for home use overseas.

For details, please contact us atClick herefor more information.

11. can you personalize it?

Edo fanYes, we can.folding fan, clothfolding fanWe only accept For more details, please contactClick here