Refund policy
[For customers residing in Japan]
Returns, Exchanges, Cancellations, etc.
We basically do not accept returns or exchanges of products after they have been shipped.
If the product is defective, we will exchange it.
However, please refrain from returning fans with names and fans with flower inserts unless the product is defective.
Return period
Please contact us within 7 days of shipment.
Return shipping costs
In case of defective products, we will bear the shipping cost.
Otherwise, the customer will be responsible for shipping charges.
Courier Company
Post Office, Yamato Transport, Sagawa Express
Shipping chargesHokkaido, Okinawa, Kyushu: 880 yen. 770 yen for all other areas. Free shipping on purchases totaling 10,000 yen or more (excluding tax).
Contact for inquiries
03-3664-9261
info@ibasen.com
[For customers residing overseas].
Returns, exchanges, cancellations, etc.
We do not accept returns or exchanges after the product has been shipped. Please contact us if the product is defective.
Please contact us within 7 days of shipment.
Return Policy
We do not accept returns from overseas. If the product is defective, please contact us within 7 days so we can take care of the problem.
Contact for inquiries
info@ibasen.com
We will reply to you within 3 business days.
